Staples Computer Repair Complaint - Staples
MIAMI BEACH, FLORIDA -- These 18 year old guys are trained in sales, not computer repair. They really don't care about customer.
False advertising - large sign on wall says "$69 to remove virus". But "sales/repair" guy tells me that means the service STARTS at $69 and goes up. I said I want the $69 virus removal and they said the price really starts at $130.
10 days after virus removed it came back. I went back to store expecting a 30 days guarantee but was told it will cost another $130 to remove virus. Was told my anti virus was corrupted, not working so that is why it appeared again. I guess when they gave back my "fixed" computer which included a free diagnostic test that shoudl have been communicated to me.
Instead of using Staples, go to www.cnet.com (which is a completely safe site)and download the free version of AVG and Malwarebytes. It is better than Nortons and Avast.