Key Bank USA Complaint - Not everyone is equal when it comes to receiving the iPod touch through Key Bank
CLEVELAND, OHIO -- I think that Key Bank has mishandled their whole iPod touch promotion. If you opened up a new checking account and complete certain requirements, you would get an iPod touch device from Apple in return.
Nowhere in Key Bank's promotional materials does it state what generation (2nd, 3rd or 4th) of iPod touch you will receive.
When I got mine, a second generation 8 GB iPod touch (about two-three years out of date), I complained to Key Bank via the Better Business Bureau (after getting no response from them three times) that since the 3rd generation could be purchased when I signed up, that should be what I would receive as that would be a reasonable consumer expectation.
In my opinion, Key Bank declined to make things right. Key Bank's position was that they promised an iPod touch and that was what I received. The equivalent would be winning a car but receiving one that was 10 years old.
Key Bank also said that they bought all the iPod touches at the beginning of the offer and therefore, it didn't matter when you qualified that everyone would all get the same. That is not the case.
Unfortunately, today I found out that people who had signed up with this Key Bank promotion after me were receiving the new 4th generation iPod touches instead.
Apparently, they ran out of the older models. I am not very happy with Key Bank about this. I think we all should have gotten screwed equally, smile.
Or everyone who asks for an upgrade gets one.