Blinds Chalet Compliment - Blinds Chalet earns an A+ for Customer Service
I have the unfortunate task of installing blinds/shades in my entire home. Previously I used Hunter-Douglas aluminum venetians and very much disliked cleaning them plus they were VERY expensive and I wanted to try something different this time around. I shopped around at blindsgalore, selectblinds, blindsinaday, etc. Blinds Chalet clearly had the best pricing and to test the quality, I placed an order for 2 cordLESS honeycomb shades in color Snow White @ about $50/each. They arrived a few days later and I was dismayed when I opened the box and found 2 CORDED honeycomb shaded in color Light Alabaster. (Sigh)
I called their Customer Service Dept and was greeted by a very friendly and knowledgeable employee who stated that she needed to check on the order and call me back. As nice as she was, I really did not expect her to do so but my phone was ringing no more than 10 minutes later. My corrected blinds went out the next day and when I inquired about shipping the wrong ones back, she told me to keep them to do as I pleased! I got $100 worth of free product! Can't beat that.
They definitely earned the rest of my order which I placed last night. They get 2 thumbs up and a recommendation from me.