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Dick's Sporting Goods, Inc. Complaint - Bad customer service; overcharged for items; - Hunting accessories
Hunting accessories - Complaint
HOT SPRINGS, ARKANSAS -- Bad customer service and overcharged for items. This store is badly understaffed. The clerk assisting us stopped waiting on us to take phone calls and assist people who arrived after we did. He was taking care of some paperwork and said we could continue shopping for fifteen minutes and he would be ready to check us out. When we returned, he was no where to be found. I had to get someone to page him to return to the counter. He had not done the paperwork. After four hours of non-customer service, we finally were checked out. After we left the store we realized that we were overcharged $20 for one item. Also, two items had rebates but we were not told what to do to get the rebates. I would recommend you shop at another store if you don't want to waste your time.
Comments:
Posted by Alain on 2010-11-11:
Considering Dick's isn't the cheapest place to shop for sporting and hunting products you would think they'd give you better service.
Posted by jktshff1 on 2010-11-11:
Unless this Dicks is in a mall, I don't see how you could spend 4 hrs in one of their stores
Posted by Andrea13 on 2010-11-11:
Dick's for 4 hours? Wow.
Posted by warddw1526 on 2010-11-11:
When you realized that you were overcharged the $20, what did they say when you went back and told them about it?
Posted by ript on 2010-11-11:
Give Big 5 a try next time.
Posted by just jamie on 2010-11-11:
I got fed up with Dick's years ago. I have moved on.
Posted by ript on 2010-11-11:
You don't like Dick's at all jaime?
Posted by Bud_the_Bullet on 2010-11-11:
Gotta love where this is headed...
Posted by just jamie on 2010-11-11:
They do offer a few things I need ript2010. I have to be desperate with no other option though.
Posted by jktshff1 on 2010-11-11:
fascinating
Posted by Bud_the_Bullet on 2010-11-11:
jktshff1> Pass the popcorn please.
Posted by ript on 2010-11-11:
What are your other options jaime?
Posted by trmn8r on 2010-11-11:
You were in the store for four hours, so 15 minutes is like a drop in the bucket.
It is all relative. If I shop for 20 minutes, a one-two minute wait is fine. If I shop for an hour, five minutes is no problem. Just my .02
It is all relative. If I shop for 20 minutes, a one-two minute wait is fine. If I shop for an hour, five minutes is no problem. Just my .02
Posted by just jamie on 2010-11-11:
I will go online ript2010.
Posted by Ytropious on 2010-11-11:
There's literally like 3 people working on the floor at Dicks at any given time. All customers need to be helped, not just you.
Posted by SteveWiginowski on 2010-11-11:
How long were you with the associate? Anything more than a couple of minutes may have been excessive as they have to help other customers. I've worked at a store where a customer has expected me to basically do the shopping for them, instructing them on everything such as what their child may want, what is popular, and product information on many items in the store. It is not fair to the rest of the customers in the store. If you need a lot of help shopping in a certain store, that's okay, but just be considerate of the other people who may need some assistance as well.
Regarding phone calls, sometimes associates are instructed to make them a priority. The reason is that the person on the phone isn't in the store, so is less likely to buy from them, so helping them, they may come to the store to buy. The person in the store is more likely to buy something than the person on the phone.
Regarding phone calls, sometimes associates are instructed to make them a priority. The reason is that the person on the phone isn't in the store, so is less likely to buy from them, so helping them, they may come to the store to buy. The person in the store is more likely to buy something than the person on the phone.
Posted by momsey on 2010-11-11:
The internet is a good alternative to Dick's, I have to agree.
Posted by Nohandle on 2010-11-11:
Steve, I understand what you are saying but I've been in stores and couldn't obtain assistance because the employees were taking telephone calls. I've always felt if I took the time to physically go into a store I deserved priority and not for an employee to do my shopping for me. I've also been at a checkout and the associate seemed to have a problem ringing up my purchase because he kept answering the telephone and would run off to verify stock. Answer the calls but ask the individual calling to hold.
Posted by SteveWiginowski on 2010-11-11:
Nohandle, I agree that the customer in the store should take priority. When I was told that the phone customer was to take priority, it sounded great in theory, but theory doesn't always work with reality. When I would have 3 or 4 people waiting to ask me a question, then all of a sudden I'm suppose to pick up the phone, it wasn't fair to those in the store. If I saw that happen to me today, I would call the store from my cell phone and ask the question that way.
Posted by Ytropious on 2010-11-11:
I try to make customers in the store a priority, but when I pick up the phone and transfer it to the appropriate person and that person is perpetually busy and doesn't get to the phone, the caller keeps calling back and just gets angrier and angrier. I had a woman a few days ago keep calling because every time she was put on hold she was hung up on. We put her on hold like we do everyone else so we suspect she was the problem, not our phones. Anyway once I answered what was probably her third call she told me NOT to put her on hold and demanded I get this information for her once and for all. People on the phone are down right SNIPPY.
Posted by ript on 2010-11-11:
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