Vonage Complaint - Illegal practices by Vonage by false advertisement on Unlimited Plans
Suddenly after a year of service I started getting emails from Vonage that my usage of phone is out of normal usage guidelines and that I should limit the outgoing international calls to less than 3000 min/mo. I replied them twice trying to explain them I have unlimited plan. I keep getting canned answers so next day I called customer support. Funny thing is the lady on the phone got confused why I I even got the email stating that. Herself and her fellow agents were surprised.
Next minute she talks to her supervisor and changes the story and trying to convince me that I was confused. I also talked to the supervisor but the same story. Vonage people won't even listen. In the end the supervisor says to me rudely that its their Terms of Service, if I don't agree then I should disconnect. My point to VONAGE geniuses is that where in the terms of service does it say that Unlimited == 3000 minutes. I agree with terms of service but 3000 minutes limit is no where written in that contract. I have been getting a email or two per day and a stupid voice mail saying the same thing. I got fed up and finally filed a formal complaint against Vonage to FCC. I think all the Vonage customers should do this. Its easy and you can submit form online too. If FCC gets enough complaints probably they will do something about it. If anybody knows somebody in news industry they should definitely send this fraud story to media.
To start with its false advertisement and illegal what Vonage is doing. After all this I get on with their agent online to Chat with them to find out if he will give me disclaimer about "Unlimited". But he didn't. Even after probing him with questions such as "Is unlimited really mean I can talk without any limit to India? Or there is a limit?" and the guy kept saying really its unlimited.
As Customers or ex customers of Vonage we need to make this company sorry for the way they are cheating American People. We deserve better than this!!!