Ameritech Complaint - Computer Technology
AKRON, OHIO -- In April 2000 I moved and requested an unlisted phone number to escape the antics of a son who is involved in a "gang" and all that comes with his membership. My husband and I were afraid we might be robbed and killed.
Last week while looking in the new phone book, I discovered my sons name with our address and unlisted phone number in the phone book. He and his gang friends now know where I live and the number. He is not even paying for this service.
When I called to inquire as to how this could happen, I was told it was my fault because I didnt request his listing in the phone book be removed from approximately five years ago. I have moved twice since then with new numbers and remarried so my name is no longer the same as his.
Why is it my fault? Why doesnt customer service review your phone service with you when you get a new phone number and change service? Does that mean dead people are also listed in the phone book because someone forgot to omit then.
I find it disconserting that in the internet age of America that your company does not cross reference listings to be published with unlisted phone numbers. If our medical center did not list patient drug reactions in the computer for red flagging, then our tort claim rate would increase three-fold.
So, how long I have been paying for an unlisted phone listing that was not actually unlisted? Will I reimbursed; probably not. Will I have to pay to get a new unlisted phone number? Most likely. Will I be victimized by gang members now that my address is listed for all that know my son to see?