Geico Corporation Complaint - Lost car over insurance
GLEN FERRIS, WEST VIRGINIA -- We had Geico and never had an accident. My son had a wreck. They sent somebody out right away and cut a check for repairs. The same day, we went to the garage not far from us and he did an estimate. This was a low speed rear-ending by the way. One week later we got the car back and it quit before we got home. We checked the a vacuum cap had been knocked off. Replaced that ourselves. Noticed where they replaced the bumper, they did not replace the steel, it actually looked like aluminum foil that had been wadded up and then straightened back out. We were moving out of state the day we got the car back, and one day prior to the wreck put the car in the garage and had it totally checked out and they said it was like new, no problems.
We moved and immediately started having engine problems. The car would just quit. We had it in the garage 4 times and still wouldn't run. Called Geico in the state we were living in and told them about the foil-appearing steel and the engine not running since the wreck. They said they would send somebody out. A month later, there we sat, no car, no insurance man. Called back again and they told us they only had ONE adjustor for our state. Another two weeks he finally showed up. He agreed the repair job was a joke and that the car should go back in for the engine to be checked since that was covered. He was to set up the rental car and get back to us. Four months later and another 800. in repairs, still hadn't heard from him. Called corporate AGAIN and they said it would be taken care of, that they do not do customers like that. Meanwhile, no way to get to work or anywhere for that matter. Put the car back in the garage and they said the only thing they could think of might be the microchip, but it would cost 1000. just to GET the chip to see if that's it. Long story short, ended up losing the car because I couldn't get to work, Geico never did even call us back after months and months of calls. They ruined us. I went from having a pretty new car to driving one 15 years old, bought for 400. Lousy business practices.