Kmart Complaint - Horrible customer service
I bought my daughter shoes for school at Kmart. After two weeks of her wearing them, she had blisters, and the shoes fell apart. I took them back to the store. I explained to the girl I couldn't find my receipt but I would just like to exchange them for a different style, but the same brand. She told me that I couldn't do that. I had to pick the same pair. I asked her if I could have a store credit. I was told that it was against store policy to give a store credit without a receipt. I told her that all I wanted was to exchange them for something that wouldn't fall apart so quickly. she was very rude to me and told me over and over again that she couldn't do anything to help me. I finally went back to the shoe department to see if I could find the same shoes, and just exchange them. There were three employees standing in the shoe department. Not one of them would help me. Amazingly enough one of them was also a manager! The store was out of the shoes. I took another pair up to customer service and told the girl that we couldn't find any of the same shoes, but we had found some that were almost the same. She told me (rudely) that all we could do is check other Kmarts in the area. I told her that my husband was unemployed at the time and we didn't have gas to go all over town looking for shoes! And I couldn't afford to buy more! she still refused. The next morning I emailed the company. They sent me an email stating that it was corporate policy to not exchange without a receipt, and they could do nothing to help me. I have emailed them several times with no help at all. we ended up having to pawn some things to get my daughter some shoes. I'm not trying to give a sob story, I just want others to know what a horrible store Kmart is. I have never in my life been treated that way. I can't believe they won't back up the products they sale. No wonder most of them in Utah are closed! I will never set foot in another Kmart again!