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Amerigas Propane Co. Complaint - Worst Customer Treatment - Payment Plan
Payment Plan - Complaint
TEMECULA, CALIFORNIA -- So the next biggest propane company, Farrell gas was gouging me, I decided to switch to Amerigas. So I call up Amerigas they say they have a first time customer deal on propane witch was a lot cheaper than I was paying Farrell gas and that they also have a payment plan. The lady on the phone (Jan )said she didn't have the details of the payment plan the driver that delivers your gas will tell you all about it. So I say "well i`m paying Farrell gas $75.00 a month will it be like that or what" Jan states "yes". So I take delivery of my gas and tank I`m happy. I get the very first bill 30 days later and it shows I owe the full amount, no problem its the first bill and maybe someone made a mistake. So I call Amerigas and explain "Im on the payment plan" So Jan says" well you have to fill out some papers i`ll send them to you" the papers come I fill them out and send back. I was sopposed to pay around $100.00 ok no big deal. Well the very next bill arrives and of course the bill states I owe the whole amount plus a late fee. Ok so I call back and explain again "im on the payment plan Jan say`s " Oh yea let me take care of that for you, your next bill will reflect your monthly payment" of course only until I mentioned it did she remove the late fee. This same scenario goes on for over a year with me paying $100.00 a month. So eventualy I need to be refilled, so I call and say I need gas they say " we can't fill you until you pay the balence" I say " you peolpe would have been paid already if you could just bill me correctly so bring me some gas and I will set it up on payment plan again". She say`s "Ok I'm going to send the payment plan papers again" I receive and send back. Amerigas delivers gas and all is well again. The first bill for the new delivery comes and I bet you can guess, the bill shows I owe the hole amount. So I call them and say " listin I'm not paying another penny until you send me a bill that shows how much my payment plan payment is " so Thay say" we`ll figure it out and let me know. Well about three mounths go buy and here is another bill for like 250 gallons more than I even have in my tank. I only use about 300 gal. a year. So I call and tell them thay had to have made a mistake its not possible my tank won't fit that much gas. Jan say`s " oh yes we know we had a driver that was filling up his friends tanks and charging you for it" Great! I say " well let me know when you figure it out">. So they finely send me a revised bill with what I assume is the correct amount of gas, But of course the bill states I owe the full amount. So I call AGAIN and January says " just keep paying $100.00 a month and disregard the bills". OK so I pay $100.00 amonth my last payment was on 10-21-10 and wouldn`t you know it on 11-09-10 the send me to a collection company for the balence of a misley $263.44. I will prevail in this case this will turn out in my favor. DO YOURSELF A BIG BIG FAVOR DO NOT GET INVOLVED WITH THIS COMPANY. do a little research and you will find this company has lost over 40 million dollars just this year>
Comments:
Posted by trmn8r on 2010-11-11:
Amerigas has a horrible accounting system. I am not on a payment plan with them, but I still have problems. I rarely receive an accurate bill, often have late charges improperly applied, and never receive an updated bill. Well, they sometimes send a screen shot of my account, with hand-written corrections.
They are the cheapest game in town here, which is why I continue to use them.
They are the cheapest game in town here, which is why I continue to use them.
Posted by weracemckay on 2010-11-12:
Dear trmn8r, You know Amerigas is so bad that i`m going to pay more money to another company for propane. And I`ve been unemployed for two years money is tight. non the less i`ve always paid them like clock work. I`m going to avoid any farther interaction with them and would encourage every one to never do business with Amerigas even if you have to pay more. Maybe you can stay out of collections that way.
Posted by AmeriGas Customer Service on 2011-01-10:
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
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