The Phone House Complaint - The Phone House makes you The Poor House

Review by theconsumeradvocate on 2010-11-11
MILLINGTON, NEW JERSEY -- I arrived in beautiful Stockholm after spending a delightful flight chatting with Gabriel Romanus, a former MP in the Swedish parliament. Upon our arrival in Stockholm, Gabriel provided me with Swedish hospitality at its finest by assisting me to the baggage claim, assisting me with ticket purchase and boarding on the high speed train to the city, helping me purchase a one week metro pass, and finally personally escorting me to my Subway train.

Unfortunately, The Phone House in Stockholm was not so hosptiable. The store clerk was quite pleasant when I arrived at the store to purchase a SIM card to call the USA. I explained to him that I had never purchased a SIM card before and needed his help for pricing and installation. He indicated that I could purchase the card for 100 kr which would provide me a telephone number and then I would need to purchase a 200 kr top-up that would give me 4 hours of calling time - "more than enough for my 1 week stay". I called my wife and, after 20 minutes, the line went dead. I returned to the store and spoke with the clerk only to now be told that "calling the USA is very expensive - NO REFUNDS are permitted". I contacted the company by email. Here is the reply that I received:

"We apologize the expense that has incurred for you by using the pre-paid option. However, since the pre-paid card is not sold as an international phone card we do not supply information about international rates. Before you use the phone card you need to find out the cost to call the country intended to call. That information can be found by calling the Network Provider or visiting their website before making international calls.
We won’t refund the money that you used to phone USA."

Have a nice day.

Med vänlig hälsning / Kind Regards

Erica Pedersen
Customer Care
The Phone House
Marcusplatsen 9
Box 4161
131 04 Nacka
T: +46 77 1 99 10 00
D: +46 8 615 40 00
F: +46 8 615 40 90

It would appear that The Phone House is not able to provide any useful advice regarding mobile telecommunications in Sweden and they do not support what they sell. My advice, stay clear of The Phone House. You may end up in The Poor House.

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