229 EAST FM 544, MURPHY, TX 75094, TEXAS -- In the 24 Hour Fitness - Super Sport club in Murphy, Texas on Wednesday, November 10th, 2010 around 8:00 PM when I approached an empty barbell rack, a nearby woman wearing a black sweat jacket (No logo/I.D. on jacket. I later found out she's an employee - the head/lead trainer) training with another woman using dumbbells shouted at me, “Excuse me, I’m using that!”
When I asked her how she’s “using it” when she’s not inside the rack, the barbell is striped and on the floor, and she’s working outside the rack with dumbbells, she defiantly replied, “I just am.”
So to avoid a conflict, I walked away.
For the next 35 minutes, I observed the employee and her client alternating between using the barbell rack and the dumbbells outside of it.
In other words, the employee was monopolizing two different types of equipment simultaneously.
When I went to the front desk to lodge a complaint about this, the employee appeared and confronted me in front of the entire gym. In a hostile condescending manner she touted that she is the manager of the gym and that two of her employees told her that I have “a problem” with her.
I replied that I didn't want to discuss it with her and then asked for the name of her manager. She replied that she is the manager, and that I need to speak with her.
Next, I asked her if she herself had a manager, and again she insisted she is the manager. At her insistence, I told her that she was in fact not using the barbell rack when she aggressively dissuaded me from using it, giving the previously stated reasons.
Her reply was, “I was using it, and I didn’t come up here to argue with you.”
Then I asked her if she is the manager of the entire club, and she finally conceded, “no.”
When I asked her for the name of the person who is, she refused to tell me. In response, I told her that I intend to contact 24 Hour Fitness corporate headquarters to make a formal complaint against her and asked her for her name. She replied, “it’s on the wall,” then walked off.
I have been going to gyms for 22 years and in several states across the U.S. Most people know, especially employees of the facilities, that a person can only physically use one item/machine at a time, and therefore cannot monopolize/reserve other items/machines they’re not currently using. If everybody were to do this, there would hardly be any vacant machines/items for other paying members to use.
This situation is absurd, since it is us, the members, that pay monthly to use the facility. It is because of our patronage that employees, such as this lead/head trainer, have a sweaty job in the first place.
The unreasonable behavior, hostile attitude, unprofessional, and condescension of the head/lead trainer in the 24 Hour Fitness club in Murphy, Texas are both inexcusable and unacceptable.
24 Hour Fitness - Super Sport: 229 East FM 544, Murphy, TX 75094