Ashley Furniture Complaint - Rotten Service & Experts In Lying
I bought all the furnitures for my newly bought home- Cal King bed, dresser, light stand, sofa, dyning table etc.. thinking that I will have a good relationship with this store in future.
Well, thats what Ashley staff didn't want because they are EXPERT to sell the material & as soon as you pay them, they will drop you likel HOT POTATO.
I was promised a delivery date & the delivery was done 2 months after the promised date & that too not in one shipment but in 3 shipments. So, by the time I got my last furniture, it was 6 months from the day when I payed. They also shipped a broken furniture & the delivery guy refused to take it back & I had to call back & forth to the CORPORATE office & every time they spoke to me was FULL OF ATTITUDE as if they are doing a favor to me by replacing the defective furniture. They kept promising me to call back with a tentative date when I will get my replacement, but IT WAS ALL LIE. They never did. Finally I spoke to their supervisor after 3 weeks ( I called every single day for 3 weeks) & after speaking to him I found why staff was so INCONSISTANT in their response & why the staff was lying every left & right? The supervisor was nothing but was their TRAINER of HOW TO LIE THE BEST. He even promised that he will get back to me in less than 24 hrs & then I heard from him after 8 days saying, nothing can be done about the replacement. I had to go to the local store where I purchased the item & they said we sold you & thats where our JOB ENDS. Now, you have to follow up with the corporate center. Finally, I gave up.
Well, the story didn't end here. Later 10 months from the day of my purchase ( 8 months from the day of delivery), I found a manufacturing defect on the mirror of the dresser & I called them again. They asked me to send some pictures. After reviewing that they said its not a manufacturing defect & then the supervisor said that even if it is a manufacturing defect, I have to call the insurance company to get it replaced. I called the insurance company & they told me to call Ashley furniture back as it was within 12 months of purchase. By the way, all this didn't take place in one day ( I had to continue calling back & forth speaking to some operator then to analyst & then to supervisor & all of them a extremely good at lying). So far, I am still waiting to hear from both Ashley Furniture as well as Insurance company.
In between, I even got 2 calles from my local store that the mirror has arrived & they scheduled the delivery date, I took Time off from my work & nobody showed up. When I called them back, they said SORRY- our delivery service messed up. They re-scheduled the delivery & I had to take another day off, this time even the delivery service called me & scheduled the time. Again, as usual nobody showed up & when I called the delivery service, I was told that there is no delivery for me. I called Ashley Furniture & they said there was nothing to be delivered for me. When I asked that what were those calls all about, they said WE ARE SORRY FOR THE TROUBLE. So, not only they take our money & not deliver whats promised but also they LIE so that you can take day off & loose your own money. What a mess.
I short, I would strongly urg all of you NOT TO BUY ANYTHING FROM THEM & IF YOU DO THEN BE PREPARED TO GO THROUGH WHAT I WENT THROUGH OR EVEN MORE.
Hop this helps.