US Airways Complaint - MY LUGGAGE AND EVERYTHING I VALUE
FLORIDA -- Well I went to Philly to see some history with my boyfriend for our two yr anniversary. The trip there was great, got our bags on time, great stay. Little did I know the return would be the comeback from hell. We stayed in Philly for 5days and on March 16 2005, we had return tickets on US airways at 3:10pm. Flight was delayed another 2 hours supposedly for a broken tray on the plane. Sounds like a bad lie to me.
We get to Ft Lauderdale (we're from Miami) a little past 8pm. We wait for the conveyer belt to go off with the luggage and when it does ours and several others are nowhere to be found. So when we head tot he baggage claims office some people find their luggage in a sea of others while ours is still missing. They tell us that it says on the computer that our luggage was checked into the next flight that was coming one hour later.
My boyfriend is a diabetic so we had to go eat dinner in the meantime. We get back JUST on time for the other flights luggage to come around. Ours once again is nowhere to be found. We filed a claim and got our file numbers. Today is my second day without my luggage.
I am a 19 yr old foreign student. I got a check card recently. Everything I had packed in that bag was my nicest things. I was goingon my anniversary so I took all my jewelry, nicest clothes, great coats, and a lot of tees because I live in Miami so i knew I'd have to layer up there. My best shoes, sneakers, EVERYTHING is in there. Mind you all that was bought by myself, not my mother and definately NOT my father. Now my closet is quite bare and all I have are flip flops for shoes.
My boyfriend is a diabetic. He had several things in there he bought himself for his disease that his health insurance didnt cover. Imagine how much money is in that. His nice dress shirts, work shoes, everything is also in there. He had to go to work the next day and barely has enough to wear to work for 3 days. He also packed some books in there from school that he had studiedt for on the way there, each book is around 200 dollars.
To top it all off people are so RUDE. Ive dealt with only 2 kind people who have really tried to do their job. We are strugging 19 yr olds who just CANNOT afford to replace any of the things in there. I am so frustrated.
Will I get my luggae back? Will he get his back??
My mothers pearls were in there...I had bought all these new things to take...now I Have no new or old things of mine anymore...this is the worst experience ever.