Sears Complaint - Sears Service is Horrible
Made an appointment to have Sears service a 4 year old GE dryer I bought from Pasadena Sears. The dryer started to take 3-4 cycles to dry clothes ever since I had a new washer installed next to it, also bought from and installed by Sears. The delivery people moved my dryer and I guess that misaligned the exhaust duct. The appointment window was between 8A-12N, at 1:30, I called to ask, the technician wasn't answering his phone. He arrived about 30 minutes late and I had to get to back to work by 1:30. He looks at my dryer, takes down numbers and looks behind and says I don't have enough clearance for the dryer duct and he doesn't deal with ducts. I told him, the dryer was working well and installed by Sears as was the previous dryer. I told him the problem started after the Sears people 3 weeks prior moved the dryer to put in the new washer.
He wouldn't move the dryer so he can inspect, he said he doesn't need to, but I am welcome to show him. I moved my dryer for him, he looks and said, for him to fix it, I have to move the washer and remove the laundry areas doors. I told him, the other repair people in the past were able to service my appliances without me having to move my stuff and remove doors.
So I asked him to give me a list of things I have to do before he can get down to fixing the dryer. I told him how long it would take, he said he couldn't say because he wants to do a good a job. I told him I was late for work, he gives me his card. I tried to ask more questions but the guy starts driving away in his Blue Sears Van, with me trying to catch up with his moving van. He doesn't give me an invoice to sign, so I asked Sears to take the hold off my credit card for $129, essentially to have one of their technicians waste almost 5 hours of my day (and losing 5 hours worth of income), move my dryer back and forth for him, I should charge him money for doing his job.
Never again will I buy an appliance from Sears and use their repair service. They spend millions to advertise their "Blue Service Crew" and not on hiring decent technicians. So, Sears Blue Crew Technician Technician ID #XXX hope you had good day because you certainly did your part in giving me a crappy one.