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Direct Buy Informative - Treatment of a customer
BIRMINGHAM, ALABAMA -- I have a been a Direct Buy member for several years. Overall, the service I have received at my location (Woodbridge, VA) has been fine. The manager ALWAYS asks, if eveything was satisfactory, if he is at the main counter, when I leave the store. I am always referred to by my name when being assisted by the staff. I travel a great deal and decided to visit the Direct Buy store in Birmingham, Alabama. What a BIG MISTAKE!! I made an appointment to order window treatments. The service was lousy..in fact there was no service at all. I wandered around the store and looked at catalogs; after 30 minutes into the visit, I realized that I was not going to be helped. I then asked to speak to the manager. I have never been talked down to and treated in such a condescending, unprofessional manner as a customer. I decided to leave the store after the manager called me "Dear" and after being told how wonderful his employee was. "Customer Service" is not part of their vocabulary. I was under the impression that my membership would allow me to visit any Direct Buy Store and receive some level of service and that is not the case.
Comments:
Posted by Slimjim on 2010-11-12:
Good review. Having the luxury of dealing with two locations and seeing the contrasting differences in level of service. Maybe a good wake up call for this AL store.
Posted by sarah on 2011-12-23:
we went to a direct buy place in grand rapids, mi a couple
years ago and my husband asked some direct questions.
they said "sir, we are going to have to ask you to leave".
which we happily did after seeing what a scam this place is.
we've told our friends and they all laugh about it.
years ago and my husband asked some direct questions.
they said "sir, we are going to have to ask you to leave".
which we happily did after seeing what a scam this place is.
we've told our friends and they all laugh about it.
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