U-Haul Complaint - My U-Haul Quote was BOGUS
NATICK, MASSACHUSETTS -- I had 4 quotes from 4 different companies. I went with U-Haul because their ORIGINAL quote was reasonable and they were nearby. That was mistake#1. I spoke to a man on the phone that assured me REPEATEDLY that the quote of $290. was "All-Inclusive". I even went so far as to ask if that included tax. He agreed it did, so...I set up the appointment with him. (ALWAYS get it in writing FIRST=Mistake#2) I was told it would take 1 hour, which seemed appropriate according to my son who is a mechanic. When I arrived a week later the mechanic installed the hitch in a long drawn out process which entailed breaking my tail light. Now, of course he denied breaking the tail light. As a matter of fact, the broken tail light was not mentioned until AFTER the job was done.
Then, to top it all off, they attempted to charge me $332.+ which I balked about and then they reduced the final price to $302.59. Unfortunately I am left dealing with a broken tail light as well. Total cost= $651.+ I tried to send them a Review and their site did not recognize my "Contract number"!!! Lots of calls and wasted time later, I finally spoke to someone who sent an email to me RE: making a complaint. TRAUMATIC...Ugh!