LA Fitness Complaint - Personal Training trick contract
WINTER PARK, FLORIDA -- I join LA Fitness in July. The give you one free personal training session with there smooth talking salesman. I had put on some weight and he made me feel like I needed help to loose the weight. I was willing to do anything. I had a few sessions and was disappointed. I was hurting so much that I found it hard to come in on other days to work out. I was told I would hurt but it would get better. I just listen to what they said and did my best.
The contract was for 3 months at $200.00 dollars a month which is $50.00 dollars a week. I was see the trainer weekly. On my 9Th week I made it a hour long session because I often felt rushed. The next day I was in so much pain in my lower back. I called my doctor and was able to get an appointment for the following day. One x-ray, one MRI and an appointment with a neurosurgeon later. I knew I would not be gong back to the gym. My main priority was getting better so I could get back to work. I called the gym to informed them of my injuries and ask for a refund on my 2 last session which totaled $100.00, I was informed by the manager of the gym that I had to be disable in order to get my money back. I refused to be disable. I just thought of it as a lost. Like I said before my priority was getting back to work. I am a nurse so I need my back.
To my dismay I got my credit card bill and I had a charge for another $200.00. from LA Fitness. I thought it was a mistake. I went to the LA Fitness to clarify these charges. I was humiliated by there condescending manager who informed me that my training contract automatically renews itself if I do not cancel it in writing. I told him that I completed my contract obligation and he should me on the contract where it states "IF THIS IS A FINANCE AGREATMENT IT WILL AUTOMATICALLY CONVERT TO A MONTH TO MONTH AGREAMENT AFTER THE INITIAL TRM AND WILL CONTINUE UNTIL YOU SEND A 20 DAY WRITTEN NOTICE OF CANCELATION VIA CERTIFIE MAIL". I never heard of such a thing. Shame on my for not reading the contract completely. I read total $650.00, $50.00 joiner fee. and I paid them the money. I was losing 2 sessions due to injury and now I have an additional 4 session that I have no intentions of using. I called the credit card company and filed a dispute and they informed me that LA Fitness is schedule to take an additional $200.00 making and additional 4 training sessions totaling 10 training sessions. I would not allow any of there trainer to touch me.
Currently I am fighting to get my money back and stop anymore deduction on my credit card. This is a nightmare! The staff was so wonderful up until I signed on the dotted line. None of them informed me about the automatic renewal. Not even when I was signing the contract nor when I injured myself. This is trickery, BUYER BEWARE. I am devastated and afraid.
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