Cocker Spaniel Rescue of Ft Lauderdale Complaint - Cocker Spaniel Rescue of Ft Lauderdale

Review by sun3flower9 on 2010-11-12
ST. LAUDERDALE, FLORIDA -- I suggest that if you are interested in adopting a cocker spaniel, do not use this agency. They do not return phone calls or emails. They do not have a published address for you to go and see the adoptable dogs, so you just can't go there on the weekend (like you can to the Humane Society) extremely bad customer service. Why bother to be in the pet adoption business if you don't even respond to descent people that are trying to adopt a pet and give it a loving, forever home?????
Comments:3 Replies - Latest reply on 2010-11-13
Posted by T on 2010-11-12:
This is odd. The website says that they have 20 dogs available, so you would assume that you would receive a reply.

I wouldn't discourage people from TRYING to use them for this reason. You have a communication issue, it isn't like a product or policy problem. They are in a really important business, so I would cut them a break.

How long have you been waiting for a reply to emails? Phone calls?
Posted by Amarie4 on 2010-11-12:
Maybe there is no address to view all the dogs at once because they are housed with foster parents instead of a shelter setting - just a thought.
Posted by rockfishing on 2010-11-13:
Most breed specific rescue groups are made up of volunteers who shelter abandoned dogs in their own homes. These people use their own free time and sometimes money to help these animals find homes. They sometimes have a website and/or contact number. I'm sure they have very busy lives just like everyone else. I don't what kind of customer service you expect from a loose knit volunteer group. Your best bet is to be patient, keep trying to contact them, or maybe even becoming a volunteer yourself.

I have 2 rescue dog and the group I got them from were a bit disorganized but went out of their way to make sure the dogs were going to a good home. The fees they charged were only to reimburse the vet for services.

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