Ygnition Networks Complaint - Nightmare service - Cable/TiVo/Internet
SEATTLE, WASHINGTON -- I've been at this apartment complex for 8 months now. Direct TV was our first choice but due to the direction our patio is facing, satellite is not an option so we chose Ygnition...the complex's cable company. Since day one, I have not been impressed.
The tech that came to install cable / TIVO kept trying to get us to do it ourselves telling us is really simple to do, anyone who can read can do it. Here I am in my 3rd trimester caring for 2 boys and the man is standing there encouraging me to put more on my plate? Not very considerate.
This was my first TIVO and he left with no run through on how to use it, no manual or any instruction. I was on my own with a remote control with rubbed off words and numbers so I had to guess my way through it. I then found out the previous owner's recordings and setting were not erased. I had to erase one by one. Shouldn't this be cleared before given to someone else?
Watching TV is also low quality. The picture is grainy...like it was from a TV with antennas.
Internet is very slow and choppy. We have Netflix "browse instantly" and when we watch a movie, it is frequently interrupted with "your Internet connection as slowed". Never watched a movie the whole way through without that.
When the people upstairs moved out, we lost our TV connection. Did the tech connect us to their connection?
Our TIVO had to be replaced yesterday (TIVO box not cleared again on previous programs recorded and recording settings) and when I want to see the "guide" all the channels say, "to be announced". When I called for help, the tech said it was because we were connected via wireless and currently the internet is down. When I asked if we are being charged for TIVO while the internet is down, he said I must call back when the internet is up and tell them how long it's been down and then they can not charge me. Great more work for me to do.
I've never has so many problems with a provider like this and I've used Direct TV, AT&T, Verizon, Time Warner, etc. I love my apartment complex EXCEPT for this. I pray that they will get another provider someday. I guess it doesn't matter because we've decided to leave Ygnition and just use attenae TV and watch everything else via ANOTHER internet service. What a nightmare and a pain.