NCO Financial Systems Complaint - NCO False Promise - Electric Bill
PHILADELPHIA, PENNSYLVANIA -- My first encounter with this Zoo was a letter stating that I owed for an elctric company(I filed complaints)$156.00. Mind you that I had been paying the electric company a monthly payment. I decided to call them from a pay phone and a women answered who sounded like she just got out of bed and was smoking crack or had a very bad habit of smoking,I could tell from her deameanor that she had no customer service experience in answering the phone(Afraid of That).I was transfered and spoke with a women and began the negotiating to get the amount owed lower. She agreed to settle for 117.00 and gave me a date that reflected 30 days to pay.I requested it in writing and she agreed. The letter arrived a week later. However the letter stated that they would accept a LUMP SUM of that amount and that this offer could expire at anytime without notice. HELLO...I WAS NOT BORN YESTERDAY.Basically the letter states with no agreed 30 day time frame that she previously agreed and the letter reflects they will accept that amount and you pay the rest later and when we get your payment we will send you a letter stating that the offer expired and you owe the full amount. They must think people are stupid.....I read into this letter so quick. I called her back and she played DUMB. Long story short she agreed to the previous again another letter arrived with no mention of previous agreements and asking for the full amount. She then called my phone(THEY HAVE CALLER ID) the day before the letter arrived and sked did the letter arrive she asked. I said you obviously do not know how to do your job and she played dumb again and had no excuse for the mishap.Never pay NCO a dime they are very deceptive and will flat out lie to you and play head games. I did call the electric provider and they agreed to accept continued payments and that after a certain amount of time of not paying the balance they refer them to COLLECTIONS. "Oh gee thanks! I have been paying you by the way every month." NCO WILL NOT RECEIVE NOTHING FROM ME and I will continue to pay Creditor.