Lustine Toyota In Woodbridge Complaint - Lustine Toyota Of Woodbrige Is A Ripoff Horrible Values
WOODBRIDGE, VIRGINIA -- Back in may we purchased a scion xa from a guy named mike. Also there is the owner of the lot as well which is a liar too. He claims that his dealership is legit, when he is a bigger liar than mike. Last but not least folks is a aftermarket dealer named Rachel who is actually the owners daughter. Who by all means is a liar. First thing is they tried to rip us off with the promotional 6 disk cd player that came with the car for no extra cost. I told them that other dealerships were doing the promotional 6 disk cd player for free and after about 5 minutes of argument, they check and what do you know I was right. So they apologize and then I decide to get the car because I am tired of arguing.
So then I decided to get a few aftermarket accessories and mike showed me the catalog. I ask him about the trd wheel package which was $1899.00 and he tells me that the package includes 18 inch trd wheels w/tires, adjustable shocks, and adjustable springs. I asked him if that was the installed prices and he tells me yeah. So I figure that is a good deal because I have a fully customized civic so I know the prices and this would be a good deal. Then we reviewed there promotional life time warranty. They said that the warranty is for free but the catch was you have have to get all your services done there (which is oil changes, tire rotation, 5000/30000/50000 mile service, etc). I decided not to get this, it felt strange I knew somehow they would get over on me over. I sign the contract and they tell me to come back in 1 week for the rim package. 1 Week passes and I go to get the package.
When I pick my car up the service guy says that the trd package was only for rims and tires and there were no springs or shocks that come with it. So I am heated. So I ask mike about it and he tells me I never told you that. Well Rachel was a witness to this so I ask for her but she is off this day. I get my car and decide to come back the next day. Before when the service guy pulled my car to the front he leaves the curb right on my rim. So I pull off and guess what my rim gets curb damage. The next day I call and ask to speak to the manager of the lot and when I do all hell breaks out. This guy tell me that I am trying to get free stuff. I tell him that his sales person mislead me into buying this package and told me I would be getting adjustable springs and shocks too. He tells me that I am lying. So I go to the dealership to talk to him. He is gone. I see Rachel and mike sees me. Mike runs up to Rachel and says loudly you didn't here anything. I ask here about the wheel package and she assures me that she heard mike tell me that the trd package came with the rims, tires, springs, shocks. Rachael tells me to make an appointment with the owner of the lot which was her father.
So I schedule an appointment with Rachel and her father. Well 2 days before the appointment I am driving the car on 95 and the tire pops. How the hell does a tire pop that isn't even 2 weeks old. I hit a small pothole about 4 inches long and 2 inches deep. One of the tires they put on burst on the outside of the sidewall. I pull over to change the tire. Guess what! No lug keys or tire iron to unlock the tire bolts. I have to pull off the road and drive on the rim to a gas station. (2 Rims damaged for there mistake) I call my friend and tell him to come up with his set of lug nut keys and a tire iron. I was in Baltimore MD and he was in Fairfax VA. The day of the meeting I go there and he makes me wait 1 hr. I see Rachel and she ignores me.
Now I know something is up. I go in and talk to the owner of the lot and he tells me that I am lying and that I am the type of person who wants free stuff. I tell him to ask Rachel about it and he said he talked to her. I tell him to call her in the office! He tells me that she went home because she is not feeling well. Huh what luck, that's ironic the day I have the meeting and I see her and I come to talk to you and she is not here. Well I starting to get angry and I tell him that this is his fault and that it wasn't my fault that his staff were just playing me, just like him. I guess they learn from there boss. Then I go off on him about the tire popping and the rim being messed up. He tells me its not his fault that his facility forgot to put in the tire iron and the lug nut key. But he would consider giving me one. How is it not his fault I don't understand. His horrible dealership forgot to give me a tire iron and lug key and its my fault. They park my cars rim against a curb and its my fault. They lie to me about the trd package and its my fault. Well I had to leave. He tried to shake my hand but I walked off.
To sum it all up Lustine Toyota of Woodbridge VA & there other lot Lustine Saturn of Woodbridge VA are horrible. They are all scumbags and cons who try to get over and do on the working man. Don't buy from these guys they are cons. You want to buy a Toyota go to Springfield. You guys are all scum bags your dealership deserves to go bankrupt.