Super 8 Motels Complaint - Discount Misrepresented
ATHENS, OHIO -- Late December 2004, I made a reservation at the Athens, OH Super 8 using the 800 number for Super 8 Motels and providing a CC number to hold the room for a late arrival.
When I asked about discounts for AAA or AARP, the agent at the 800 number said she could not pull up any discount information on her computer screen - that I would have to check with the front desk at check-in.
At check-in, I asked the desk clerk about a AAA or AARP discount. The desk clerk said the discount was already reflected in the price. I later found out that was NOT true. I complained to the OH BBB and the motel and requested a refund of the 10% discount I was told was reflected in the price. To date, 3/18, I have had two letters from the motel, through the BBB, saying they were not honoring any discounts that night. That may well be true, but I also know what I was told - that the discount was reflected in the amount I was being charged.
I do not expect to see the requested 10% refund and am not going to waste any further time, effort or postage on this incident. I just want to let folks know that I will never do business with the Super 8 in Athens, OH again, and I strongly recommend that others spending time in the area avail themselves of other housing options.
Oh, do not bother to complain to Super 8 corporate, either. I emailed a complaint on their website; it was ignored. I followed-up with a call and was basically told that all Super 8's are franchises and Super 8 corporate could take no responsibility for how they were being operated. I followed my call up with a letter and was told that Super 8 corporate could do nothing, that I should contact the franchisee directly. I do not think they even read that letter, as it contained clear references to my two previous contacts with the franchisee. I am NOT impressed. One bad franchisee and an unmotivated corporate customer service department have soured me on all Super 8's
Go Motel 6!