Lumber Liquidators Complaint - Very disappointed in Lumber Liquidators
E. PEORIA, ILLINOIS -- I purchased engineered hardwood and at the local-store's recommendations, purchased an under-layment membrane.
Our first difficulty was getting clear answers to the correct type of staple gun to use.
The second problem was poor quality material; had to wait for more product.
Third problem - after we had an inspector come, they told us that we used the wrong under-layment membrane, however it was the very materials they sold us for this installation.
Fourth problem - the local store's ability to help is limited by national policy so they cannot do what they should; we were referred to the national "care center".
They took nearly a month to address the problem; in the end they failed to cover the costs for us to remove and replace the faulty product.
We eventually took everything back for the remainder of the project and got our money back.
However we have a bedroom floor that reminds us daily not to use Lumber Liquidators for any reason.
They were difficult to work & did not seek to solve problems effectively or efficiently.
Do yourself a favor, pay a little more and go to a locally-owned, reputable store.
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