T-Mobile Complaint - Tired of being charged for services I don't use because they can't sell me on them.
I was I Sun Com customer for years. NEVER and I mean NEVER had a complaint with their service or customer care. When they told you that they were going to do something you could count on it. Their word meant something! Then T-Mobile took Over. What a total night mare that has been! I have three phones, one for myself and the other two for my daughters while they were in school and you know how the girls like to text to their friends. I quickly found out it was cheaper to get unlimited services on the phones. I told them that I would pay for their phones until they were out of college and got a job. The oldest got out and got married to a Marine (takes such good care of her). I was going to call and cancel one of the phones. The woman on the line at the time was very nice and said that I could keep all three phones for the same price and my youngest daughter is just starting college and getting married (to a musician!) nothing against musicians - but somtimes it takes a while so I decided to keep the phones. They already had a child and another on the way, my daughter was in college and working too so. I even had internet put on the phones. Which brought the bill to $190. The night mare is just beginning! It gets better!(I'm sarcastic I know) My mother was told that she had two weeks to live that she had stage 4 cancer. I went to Tennessee to tend to her believing that she was dying, I called to make sure that my phone was covered in that area and was told yes that it was. The next month I received a $2,980.00 dollar phone bill.(Remember - I have unlimited EVERYTHING on my phones) I called for days arguing about it. I ended up paying around $800 for their mistake which has become the norm. (I'm so stupid for not just going with someone else, but I have had a lot going on in my life) My mother is dying, I'm still trying to get over being poisoned by some one who was supposed to love me for insurance money and I have to deal with severe pain on a daily basis, while not trying to let anyone down. I figured that was the best that I would do with some of the most hateful and rude customer service people that I had ever had the displeasure of talking to and made the best out of it, while my poor mothers hair was falling out from the chemo, she was going blind and accually did from the tumors behind her eyes, and was in a wheelchair because the cancer had eaten through both of her hips. I'm getting off track. I called to see how much it would cost to put internet on my phone and they told me it would be $30 a month, I declined. She was extremely hateful about it so I told her "you know what - just take it off my daughters and her husbands phones too" they didn't really need it. They have internet service at home and I really needed to save as much money as I could right now. My Phone bill never went down. I still pay$190. I just was too busy with my mother to question it and figured that they would just tell me that it was some kind of monthly upgrade fees of some kind so. I wasn't in the mood to argue with any nasty customer service person about it with my mother dying and my nerve pain was getting worse. But then my bill after that wasn't just $190 (the first month or two) but after that it was $240 I had to call every month. They said it was enternet charges. I tried to tell them that I couldn't use the enternet on my phone because some web2go page had started popping up every time my wi-fi box would pop up I would pick my service and the browser would open up to web2go, not always, but when it did I couldn't use it because it said that I had to agree to pay $1.99 a MB so I would close it out. It seemed however they were able to manage to put T-mobile in as my internet carrier so that they could track my wi-fi usage. I was able to take care of that. But still can not use my phone most of the time. And when I do they can tell me when I do. It is none of their business. I have asked every month for it to be taken off of my phone and blocked. it is an invasion of privacy. I shouldn't be forced to order a service that I don't need. I talked to a nice man today but still had to pay for service that I didn't use. Can they really be hurting that bad that they have to steal from their customers. I can promise them that I need my money more than they do. I had the creeps name and employee number but I am trying to get in touch with the president of the company. I want to show him that I still have the web2go on my phone and never agreed to pay for ANY web charges!!!!! But have paid for many because I have been lied to and told they were for my chidrens 411 calls and other things like that. This guy had just put that charge back on my phone a couple days ago after it had been taken off by a supervisor several months ago and as mean as he was a won't be completely satisfied until he is fired!!!
I pray that some one makes some serious personnel changes in this company and policy changes. You don't keep customers by charging them for services that they do not order every month and then telling them that its new policy!!!!!!
It won't be long and this company will loose every cusomer they have. If they keep going like this.
They don't even have an e-mail address so you can send them complaints and you know that the complaints sent through the mail are promptly filed - file #13 Thanks to this sight I found a buch of them so they will all hear from me.