NEW YORK CITY, NEW YORK -- I have been an Ann Taylor credit card holder for years. I happened to open my acct. at an AT Store, but have consistently shopped at AT Loft. They have NEVER accepted the coupons I received in the mail with my bill BUT they ALWAYS accept my charge card there. I have called repeatedly, emailed and even snail mailed their corporate hq's in NYC on Times Square, in attempts to simply receive the LOFT coupons instead. Do they care? NO. I finally received a bs email that stated they were sorry that I was "unaware of their separate companies." I cannot believe they accept my charge card, but won't honor a coupon. Ridiculous!
The days of good customer service are over. I WILL NEVER SHOP AT ANY ANN TAYLOR STORES b/c of their terrible customer service and their sneaky marketing! Touche'!