Lowe's Informative - Flooring Installation - Beware
CHANDLER, ARIZONA -- We decided to go with Lowe's to get hard wood flooring. Their contractor removed the carpet and then informed us it will cost us an additional 50% to install the flooring. The additional cost was to level the floor - to us it seemed excessive and a convenient way to hold the customer hostage. We declined and decided to go with carpet. After two weeks the carpet arrived and was ready for installation. Only to find out Lowe's estimate for the carpet was short - the installer blamed Lowe's and Lowe's blamed the installer....we were caught in the middle! Only solution was to get part of the home carpeted and hope the additional carpet is sent soon - need to get it done before the holidays. Lowe's could definitely have been proactive but had this "it is your problem attitude".
If you have a choice I would strongly recommend you consider some other company for flooring purchase and installation......we will never go with Lowe's again .....hopefully they will complete the installation by the holidays .....if they get it done by the holidays the entire project would have taken more than one month.....more than twice as long and a lot of hassles thrown in the mix.