Thefurniture.com Complaint - Terrible firm - they will waste both your time AND money
TREVOSE, PENNSYLVANIA -- Dealing with The Furniture is HELL. They are absolutely unprofessional and will waste your time in any way possible.
We ordered a bedroom set and paid $400 for "white glove delivery." On the day when we were supposed to receive the furniture, we get a call and we're told that it should arrive "between 9 am and 1 pm."
Nobody shows up by 1:30. We call 3 times until the sales associate tells us that the driver has some kind of problem with the truck. We are told that he is not coming that day. But the sales person wouldn't provide information as to when the driver will deliver our set. We have to call again and again - just to find that the driver has a flat tire.
We are told that he will come the next day - no time available. And so we go out of our home.
20 minutes later - we call to find out what time we should be home the next day. We are now told that the driver is going to come after all - at 4:40 pm.
It's 5 pm - and there is still no one. We call the firm - "Oh, he is running late, he will be there by 5:30."
5:30 pm - still no one. I call again - "Wait until 6, okay? Give the guy some break."
6:00 pm - guess what? Still no furniture. I call the sales person and he says that he will talk to the driver who should call me "within the next 2 minutes."
6:25 pm - Still no bedroom set and no call from anyone.
I call the firm to let them know that we must go out at 7 pm. (We had dinner reservations.)
1. The sales associate SCREAMED at both me and my spouse for a good 10 minutes each.
2. He was saying how the driver was up since 5 am and how tired he probably was.
3. He spoke about the flat tire at least 7 or 8 times. I let him know that I am a woman and even I fix a flat tire for 20-30 mins. - not for 5 hours! I get yelled at again.
4. I had to listen to a crappy story about "the poor driver" who lives in Staten Island and needs to pay his bills and works 16 hour shifts.........
We are finally told to "go to dinner and forget it." The sales person continues screaming in my ear over the phone, refusing to give me the driver's cell phone number, so that I can talk to him directly.
I am told that they will deliver the next day. The sales person HANGS UP on me.
6:50 pm - We are about to leave the house when we get a call - from the driver, who barely speaks English. He is calling us from a blocked number. He says that he will be there "in 15-20 minutes."
We wait. 7:20 pm - still no driver. So we leave the house.
7:50 pm - we get a call from the driver, saying he's there.
So we go back.
The "white glove delivery" included the 2 delivery men scratching my hardwood floors, as well as staining my white walls on numerous places.
They spent about 20 minutes assembling everything - we were told that it will take "at least 3 hours."
They even had the audacity to ask for "hot tea."
I would NOT recomment The Furniture to anyone. People who work there don't care about you and your time. They are rude, ignorant and would scream at you a lot.
The furniture itself was shaky and unstable. My spouse had to fix it for another hour, after their people left.”