Spirit Airlines Complaint - Thank you for calling India...May I NOT help you
It is Saturday evening and I sit here alone thanks in part to Spirit Airlines. It has now been over a month since my children or myself have seen my husband. Today was supposed to be the day we reunited for at least a brief period until his job transfer goes through in March. We have been in Michigan, he in Florida, since the end of June. I woke early, as did he, both excited as we got ready to leave for the airport. At 4 am he pulled into his parking spot at Ft Myers Airport and was sitting at the gate by 430 am. His departure was to be at 641 am everything seemed normal, he boarded the plane and was in his seat at 627. With no announcements or words from the flight crew the plane sat there for over a half an hour until finally the passengers were asked to gather their belongings and head back off of the plane. Without going into detail they were told the plane had mechanical issues that were being worked on and they would re-board when the issue was resolved. So there he sat again at the gate with no further word until the pilots exited the plane with luggage in hand and casually announced, to a passenger who inquired, that the flight had been cancelled. This was the first anyone at the gate had heard the flight had been cancelled it was now approximately 930 am. The passengers at the gate exploded with anger and yelling. The employees of Spirit at the podium had no information. Passengers were routed to the ticket counter to try and rebook. Apparently the next flight was full and the few tickets remaining for the evening flight had been scooped up by the first passengers to arrive at the counter. My husband was not first in line, nor last, his wait in line lasted until 1222 pm, almost 3 hours. There were no tickets to be had that would work for him since he had to be back to work Wednesday morning. Because he couldn't rebook he was told he was not entitled to the free travel voucher all the other passengers, lucky enough to get on one of the next flights, received. Over 8 hours at the airport and nothing! While he was sitting on the runway not getting any information I was on the phone with Spirit trying to find out anything I could about the delay. What I got was a pleasant Indian woman who told me his flight would be departing at 641 am, it was now after 7 am already. When my husband was back at the gate waiting for the plane to be fixed I called spirit again, and got yet another pleasant Indian woman on the phone. She told me the flight was delayed but the new departure time was 730, it was now almost 800 am. I tried to explain this to her and she first told me that yes she understood and his flight would be leaving at 641 am. Now irate I explained to her that it was after 8 am eastern standard time in the US. Her reply...but the flight has been rescheduled to take off at 730. At this point I asked to speak to an American supervisor, she asked me to hold. In about a minute she came back on the line and said she spoke to her supervisor there were mechanical issues with the plane and it would be departing at 730. I was ready to scream. Please let me talk with an American supervisor I asked. Hold please.....2 minutes later, supervisor is on another call would you like to wait. Yes I would...another two minutes pass, supervisor is still on phone. I hang up and decide to go a different route and choose a different option on the call to try and get to someone American. No such luck, this time a pleasant Indian man answers. I ask to speak to an American supervisor. He tells me there are only Indians and that all of Spirit Airlines Operations are handled in India. I ask him if there is a phone number to the ticket counter at Fort Myers Airport. He gives me a number which I thank him for and he thanks me and asks me if I would like to apply for a Spirit credit card before I hang up. I tell him, since my husband is sitting at the airport trying to get a new flight booked thanks to Spirit, I'll pass thank you. So the final straw...I call the number he gave me...it is indeed to the Fort Myers Airport, I go through all the options to get to the actual ticket counter in the airport and low and behold...welcome back to India! I will never buy another ticket from Spirit. I have been flying with them for years and years, but never again.
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