Netflix Compliment - Serious, Innovating And Reliable.
I've been a customer for over 4 years now. Never had a single problem. Billing has been impeccable, the DVDs come fast and the selection is quite impressive. I use the "watch it now" feature a lot. It's awesome and the picture quality is excellent. Sometimes I do keep DVDs sent to my home for an extended period of time. I was never charged a late fee for that. Right before the stock market crashed, I bought a bunch of Netflix shares because I thought the service came to stay.
Boy, was I right? I made money when most people lost. :) Back to the service, I do my part as a good customer. I make sure my card number is current and pay my bill on time. I change plans according to my necessity and they are very clear about all the rules. I was never overcharged.
As a matter of fact, I lost a DVD once and they charged me $25 bucks for it. I thought it was a little too much, but paid without questioning. A few weeks later I found the lost DVD and sent it back to them. My money was refunded immediately, which tells a lot about how fair the treatment is. In another words, they are not looking to make the last buck on you. They want to keep you as a customer. In a Country like the USA, where customer service means time wasted on hold, rude representatives hanging up on you and plain and mean corporate greed, Netflix has been an oasis of reliability and respect for my consumer's rights. Good job!