Dominos Pizza Complaint - Domino's Attitude Sucks!
SANTA FE, NEW MEXICO -- We called and ordered the family two pizzas to be delivered. When the order was read back to me on the phone it was correct: 1 vegetarian (we chose our toppings), 1 pepperoni/canadian bacon, $14 and some change. I questioned for two pizzas? His reply was yes. Okay we suspected that was for one pizza and that they would figure it out by the time they delivered them.
The delivery came, and there was only one pizza! The poor delivery guy's reply was "they only gave me one." It was the adult pizza and the children had none. I called Domino's and explained what had happened. The employee who answered said "I see your order here, two pizzas. Let me get a manager. I repeated the dilemma when the manager JUSTIN replied "I talked with the employee and he said you only ordered one. I explained that the order had been read back to me when it was placed. I told him I didn't want to argue, I just wanted the kids to get their pizza and that the other was getting cold while I waited 10 minutes for him to get to the phone. He said "I suggest you go eat your pizza then. We can deliver your other one but you have to pay for it." -NOT ONCE DID THEY APOLOGIZE FOR THEIR MISTAKE. An I'm sorry for the inconvenience, or offer any other solution that did not come with an attitude, we would have settled for a late pizza (and would have happily paid), When I told JUSTIN we would never go to his establishment again he said "That's fine."
After getting off the phone disappointed in his customer service we finally sat down to eat our pizza, but to our surprise it wasn't even the pizza we ordered! I called back to Domino's and asked for the name and number to someone other then Justin with whom I could file a complaint, the employee said Justin was the only person there to talk to, I asked for the owner's info or head of Domino's. Justen got back on the line and repeated that he was in charge, that they were a franchise didn't answer to anyone! I was surprised he was in charge (he sounded like he was all of twelve years old) and I asked, "you're the boss?" He said "pretty much, I'm the owners son and I don't have time to deal with you" and hung up on me! Good job Domino's! I guess any moron and his son can own a Domino's. By the way this domino's is in Santa Fe, NM on Zaferano Dr.