Time Warner Cable Complaint - Beware of CA Internet Security Suite
Road Runner/Time Warner Cable offer CA Internet Security Suite to it's customer's as a free benefit of using their service.
I installed the Internet Security Suite earlier this evening and had to uninstall it almost immediately afterward. I did meet the programs system requirements, however my computer slowed down to unacceptable speeds for me. No problem, I simply performed an uninstall with Windows Add/Remove Programs Utility.
Problem, the software would not completely uninstall. An error message informed me that I would need to contact customer service. It was 1:00 am in the morning so help was swift in it's appearance and honestly the situation was taken care of with little problem.
COMPLAINT: Why does Time Warner Cable or Road Runner (I am not entirely sure who is responsible for this) facilitating the installation of an internet security suite with a known uninstall issue. An uninstall issue so complex it requires that you contact customer support, install a remote installer AND keep a ticket number in case the issue persists?
The following text is from my husbands support chat earlier:
[4:00:12 AM] Jeffrey_ > Is this the normal uninstal procedure?
[4:00:14 AM] Pamela > Please access the above link to uninstall CA security suite.
[4:01:02 AM] Pamela > Yes, It is. The uninstaller link that I provided
you will uninstall CA completely from your computer including the registry files.
I was able to successfully run the uninstall program, however I have been advised that there may be future issues.
Time Warner Cable CA Internet Security Suite: FAIL!!
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