Picture Me Portrait Studio Complaint - Unacceptable "Service"
CLAREMONT, NEW HAMPSHIRE -- To start off my experience with Picture Me, I had made an appointment with the studio. At that time I was told that someone would be in touch to cofirm my appointment. One week later and the day of my appoinment, so one had been in touch so I called to confirm myself. Turns out they never had me scheduled on their end. Therefore, I had to re-schedule for the following night at 6:30. The next day, my husband and I got our 3 month old ready and out the door (which can be a chore sometimes) and arrived at our appointment time, 6:30. When we showed up that Saturday there was only 1 employee working and she was with another customer. No problem, we would just wait patientlly. Well by 7pm we we still hadn't even begun. We finally started at 7:15, (45 minutes late) and by that time my 3 month old was not very interested in taking pictures. We took a few and realized he was probably going to have to eat before we could take anymore. I said this to the employee and she said, "well, we close at 8 so you can feed him a little bit, but we have to be done by then." I immediatley thought "well lady, if we didn't have to wait almost an hour my kid wouldn't be hungry and we'd be done by now!!!" He ate a little bit and then the "photographer," if you could call her that, wanted us to try again. We took a few shots and she would ask "is that good enough", as she pointed at the screen. I went a long with it for a minute and then the baby got fussy again. Meanwhile her cell phone in her pocket is going off with some inappropriate rap song as a ringtone and instead of waiting, she pulls it out and starts reading the text message outloud!! And for those of you that are wondering what it said...it was something about needing an EBT card, which is NH's form of wellfare, as if I really needed to know about her personal life that much!! Now, I try not to judge people, I really do the best I can, but I am human and this lady was one of the most inappropriate, unproffesional people I have ever met. She didn't know how to turn the equipment on, she was making comments that just weren't appropriate comments to make to a customer in any circumstance, She didn't know how to work the computers, she didn't really know how to run the camera, she flat out told me she really doesn't know how to have a baby pose and wanted me to figure it out, right down to the terribly inapproriate wardrobe, which consisted of a rather large women wearing black pants that were too long so she was walking on them, with a shirt that showed part of her stomach and skate boarding sneakers to top off the whole look. And the best part of the entire get up had to be her teeth that were rotting out of her mouth. I was rather floored when I realized this is the person taking "proffesinal" photos, to which I will be paying a great deal of money too! After the phone incident my child was crying and not in a good mood from having to wait so long and my husband was rather fed up with the quaility of service we were getting so he said we would pay her for her time that she had already put in, but we were not interested in continuing the session. My husband and I really strive to be kind to everyone and neither of us want to hurt anyones feelings so we were very cordial and polite and told her we would re-schedule at a different time when our child was in a better mood, but the fact is that we will most definitely not be re-scheduling with this studio. We have decided to take our business else where, as I feel that this kind of "service" is unexceptable. A word to the owners/managers of Picture Me Portrait Studio, work a little harder at finding quaility employees because in this circumstances you failed miserably at doing so and as a result lost a customer.