Rooms To Go Complaint - Rooms To Go JUNK furniture
THE WOODLANDS, TEXAS -- I bought a queen sleeper sofa in Oct. 2010. It took 9 days to have it delivered, then when it came the head part wouldn't lay down and it was like a hospital bed. The driver couldn't fix it and I needed my company coming that day to use it. Called Rooms to Go and they will deliver a new one in a week that works right. Get new sofa, it's not any better but they will send a technician in TWO weeks. He comes out and finds even MORE wrong with the sofa and I need a repair man to fix it. What??? I need Rooms to Go to come out a FOURTH time?? Called a couple of days later when Rooms to Go hadn't called to set up a repair man appt. Oh, it will take about five days to get entered in the system. I'm still waiting to hear from them. The sofa I bought is a piece of junk and for what I paid I've been scammed. Rooms to Go has a NO return policy so they never have to worry about actually getting it right. Can't believe Cindy Crawford would want to be associated with flimsy furniture and a No Customer Service store. BUYER BEWARE Rooms to Go furniture is junk!!!
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