EBay Complaint - Horrible customer protection
Buyers beware, I was a Ebay member for 6 years, with 100% rating. It started to go wrong when I bid on a all leather belt and won but the company never responded. When I contacted the seller, I was told they sold out of that item and they would refund my money but I found the same belt on many of their other listings and on their Store site. I contacted Ebay and was told if they gave me my money back what was my issue, duh, I wanted the item but they didn't want to sell it for price I won bid at. Then, it all broke loose when I bid on a very popular DVD and won. I paid for the item through Paypal as I always did and forgot about the transaction. The next day I received an Email from Ebay telling me the item was removed from their listing as they believed it was a fraudulent item and if I hadn't paid for it yet, don't and if I had, file a dispute form. I did everything the Email told me to do. In the mean time I needed the DVD for my child, another duh moment that is why I bid on first place. So I went back to the drawing board and bid on another and won. Well, I never got resolution on first DVD transaction. It took me forever to get ahold of Ebay and once I did they told me since I received the item I would have to deal with seller direct (okay whats wrong with this picture?) and (one small problem, seller was in China but represented themselves as being in USA until item was received with China address on it) When I told customer service representative this he didn't seem concerned, I also explained I had already bid on same item from different seller and received it, his response was, "well who told you to do that?" As if, how rude and if it wasn't for their first stupid Email, I would have received the item and would not have had any hassles. I attempted to reach seller but site was no longer available. So, second attempt to contact Ebay customer service went no better, I was told to return the item AT MY EXPENSE and then if my money was not returned Ebay would give me my money back but I had to provide a tracking number to them. I mailed item back to China, cost me $32.00 to mail and no tracking number available due to out of country address because once item leaves USA no way for Postal Service to track. Final decision by Ebay resolution center was for seller, since I could not provide a tracking number for an item that was suppose to be sold in the USA in the first place. So I would not recommend buying any item on Ebay ever, their cookie cutter rules and so called "customer protection services" actually screws you, but seller came out smelling like a rose.