Travelocity Complaint - Travelocity Cust Service makes mistakes then blames you, won't accept reponsibility and wont' fix!
After booking a trip for my husband and I, my husband called Travelocity Customer Service to cancel his flight. He verified that he could cancel just his flight only, without the entire trip being canceled. The Cust. Serv. Rep told him that could be done. Then the representative canceled the entire trip, including my flight. I was never notified my flight had been canceled, even though I was the one who booked it and I booked it through MY Travelocity account. It was only by a total fluke did I discovered it. I heard the entire conversation with my husband and their customer service, yet when I called Cust. Serv. they refused to believe my version of what happened (that he only asked for HIS flight to be canceled), because the person who took care of the initial request didn't record the conversation and wrote down the request wrong. (They must not understand simple English very well.) For over an hour, I talked to a Cust. Serv representative and a supervisor, yet was never able to resolve the issue and get my ticket reinstated. I was repeatedly told they did not believe me and that I would have to pay a $250 rebooking fee. I gave up. After that call, I called Delta. They told me there was no rebooking fee and reinstated my ticket immediately, before the 3 minute call was over. Although I have used Travelocity exclusively for years for all my business and personal travel, but as a result of this experience, their unwillingness to believe me, work out a win/win solution, and their "there is nothing I can do attitude," I no longer want to do any business with them. Others should use caution, too, especially when booking travel for more than one person.