Travelers Insurance Complaint - Boat Insurance Claim
At the end of June of 2010 I was on my boat on a large lake in Southern Missouri. There was a storm and the boat was damaged. The entire inside of the boat was filled full of water, and the only thing that saved it was the floatation in it. I contacted my agent who told me to contact travellers. Travellers sent out their shipwright to take a look at the boat. I did not know where to take this boat to and asked the shipwright where to take it. He told me about a local marinia. A week later, after not hearing anything from Travellers, I took the boat there, and asked them to do a estimate on the damages so I could send it in to Travellers. My agent at the time told me that the cost of the estimate would be covered. I went out of state, and contacted the marinia to see if anyone had been in to look at the boat. I was told by them that no one from travellers had been in. I contacted Travellers again, and they said they would send their shipwright down again. Part of the cost was that the marinia wanted 8 hours (at 99.00 per hour) to drain the water out of the gas tank. When I came home I went to the marinia, paid for the estimate and took the boat home. I again called travellers, and was told that they do not recommend anyone. At that time I was told by their representative that they send a shipwright out to look over the item. He told me to take the boat to where ever I wanted the work done. I took the boat to a fiberglass shop and it sat there. The shop did the estimate on the glass work, and then took it to a marina they recommended for the rest of the work. In September, I was told by Travelers that the representative that I had no longer was with the company and I would have another representative taking care of it. I told the fiberglass place to get the glass work done, and awaited the decission from Travellers on the rest of the damage. I told the fiberglass shop to get the work done since Travelors was not giving me authorization about the work. I had received a check which was not even close to the beginning damages. While the fiberglass work was getting done I was told that more fiberglass damage was found. Again the shipwright was to be sent out. I had also sent Travelors a copy of the second estimate for the other damage to the boat. The marinia had recommended that the motor be rebuilt, cables replaced due to corrostion, radio replaced, etc. Travellers rejected that estimate, and said they would not pay for it. The representative told me that the shipwright saw no corrosition damage on the items. How can they figure that out when a radio is under water and it is not damaged.
The outboard stalls, and is not the same as before the incident. I have replaced the radio, and I am now replacing parts one at a time that they stated were not damaged in the storm.
Needless to say I am not happy with them and have changed companies