Clearwire Complaint - Beware of Clearwire's Disorganization and Terrible Tech Support
This company is only interested in making the sale. The sales people do not listen to you when you state what type of equipment you have and do not have the tech support knowledge to support Apples. These devices refused to work with our Apple machines, and after three tech support folks and 2.5 hours on the phone, they determined that they never had good Apple support to begin with. They don't know the information you need to supply to your OS so that it can recognize the device. When I told them the two lines of information my computer was specifically asking for in order to set up the connection, their answer was "Oh, that is always automatically supplied. We don't know that information." When I tried to cancel the service the next day, I spent nearly 40 minutes on the phone with an "account services" person who kept trying to make me stay. I'm like, "Your equipment doesn't work with mine, and your sales person failed to tell me that when I ordered, even though I told him what OS I have. Why in the world would I want to stay with you? I can't use your equipment and I'm not about to run out and buy a PC to keep you!" The process to cancel took nearly an hour, the phone call dropped, and I had to call back again and spend another 20 minutes with a new tech. They claim I will receive an e-mail with mailing labels to mail the devices back, but I will believe it when I see it. They've already billed my account for the month of service, even though I'm 4 days in, and now I have to follow up and make sure I receive these supposed mailing labels. How many more hours on the phone is this going to take? Disorganized, uninformed, not knowledgeable. Overall a bad decision on my part, and don't go with them if you can help it.