AAA Complaint - AAA has no Loyalty to Long Time Members
To Whom It May Concern:
I have been a long time member of AAA.
My Members Plus membership has expired in 2009.
I have not received any mails letting me know in terms of renewal.
I talked to several people with in their customer relations department an not one person has tried to help me.
All I wanted to do was regain the status of my prior membership.
It is not like I was our of membership for 2 or three years, it was 2009 it ended and it is now 2010.
Instead of keeping me as a loyal customer they are willing to just let me go.
I am not calling for service but just to renew. This company doesn't seem to understand that there are many competitors out there and that they should try and retain their loyal customer base.
I even old them that I would renew for multiple years but instead of this they said absolutely not and that they would only let me enroll as a new customer.
With the rise of Onstar, and auto insurance member services, along with other competitors you would think that they would want to retain members such as myself.
But instead they have lost yet another person who was willing to stay/pay, who will now take advantage of other avenues that offer their same main benefits.
Great Job AAA in hiring people that do not know how to retain your customer base.
Great Job AAA in now pissing off someone who will be extremely vocal about this error in judgment.
Please note that this is a recession and people are extremely frugal in how and whom they chose to give their money too.
If this does not correct itself in a couple days I will begin a relentless campaign to spread the word of your horrible customer relations and policies blocking loyal consumers with good intentions from renewing their memberships with out penalty.
I hope this makes it up to the top of the organization and if this messaged doesn't I will be sure to do it myself.
Thanks for nothing.