Discover Financial Services Complaint - Discover Card is loosing business
SALT LAKE CITY, UTAH -- I've been a Discover Card holder for at least 10 years and slowly but surly they have been running business off. My home State of Nebraska doesn't even take their card any more. And lots of businesses that used to take the card don't any more. Why, these ex vendors have told me that Discover fees them to death, so they quit taking it. They ought to lower their fees to keep vendors and get new ones. Even Western Union has stopped taking their card. They need to do away with that cash back program and take care of their vendors. Lets face it, if vendors don't take the card why should we consumers even want one. They need to change their thinking to volume instead of fees. they need to get their vendors back and get new ones so people use the card. Let's face it, credit card companies make their money of the interest they charge we consumers, not vendor fees.
I've tried to find out how to contact the company to no avail. It seems they don't mind losing money, are they trying to go out of business?
Who ever is making decisions for Discover isn't doing a good job at all, go see what their stocks are doing. what I've seen is they aren't doing well. So I say to them get off your butts and come up with a way better marketing plan to keep and get new vendors instead of driving them off.
I personally have complained to deaf ears, and you can't talk to any one with some authority they hide so well. So when I pay the card off real soon I'm going to drop them and get a Visa again. People take those!
Michael P Adomeit BA, MBA