EBay Complaint - Ebay Supports Fraudulent Sellers - Proven Fraud Still Open For Business
My complaint is small compared to others I have read, but using them, and losing with them adds up. The complaints all add up and show the criminal and unethical tactics used by Ebay. Their purpose is clear, they do not have integrity, they are after the almighty dollar, over and above fairness to buyers (and as I study to sellers as well), so I just feel everyone should expose them with your problem, so others learn and stop supporting these crimes. So here is my complaint.
After bidding on and winning a supposed "Professional" gemological refractometer from Airflow142000, dongliang liu, aka, Robert liu, PO box 13492 Torrance, CA 90503, described as NEW, NEVER BEEN USED, includes 2 year warranty, and then receiving something else other than what was pictured altogether, an old, broken down, loose battery compartment, all around non-functioning refractometer without the 2 year warranty. I requested my money back. The seller said no shipping charges would be refunded on his sales page. (Against Ebay policy) Realizing this and the audacity of this fraudulent sale/auction, I filed a complaint with Ebay, and later followed up and sent Ebay a copy of my shipping/request for all costs emailed to seller Airflow14200.
My Email to Seller
----"The Item was shipped from Postnet today - shipped via USPS Priority with tracking number 9101969010386700077275, The shipping costs were $9.76. Ebay doesn't allow me to send you a copy of the receipt. Please let me know how I can get a copy of it to you. I am asking that all shipping, to and from you, be returned to me as well. When the wrong item is sent or an item is not as described inducing higher bids, it is wrong and unfair to charge the buyer/customer any fees. That would make the buyer/customer a victim. Please return all my costs relating to this faulty sale."----
I received no response to this email from the seller, and upon receipt of tracking delivery information by Ebay, Ebay sent me the following email.
----"Thanks for shipping your item back to the seller. According to tracking information, the item you returned has been delivered.
The seller will send you a full refund of $79.95 by Nov 18, 2010. The refund includes the purchase price plus original shipping. When you receive your refund, please close this case in the Resolution Center.
You can view the details of this case in the Resolution Center."----
EBAY DOES NOT ACKNOWLEDGE MY EMAIL OR DISCUSSION REGARDING MY LOSS IN RETURN SHIPPING AND REQUEST FOR THE RETURN OF MY SHIPPING COST LOSS, AND LACKS CONCERN OF ANY KIND FOR THIS TYPE OF FRAUD AND LOSS TO CUSTOMERS ON THEIR AUCTION SITE.... and why would they? If Ebay loses the criminal seller, how are they going to make their percentage of any of their criminal sales? There was no reprimand for these fraudulent actions and sale. This seller, Airflow142000, has not had interrupted service on Ebay of any kind or length, or, any other reprimand for this SO VERY CLEAR FRAUD! He is free to turn around and try to sell the returned garbage to someone else now.
EBAY is just as big of a criminal as the fraudulent sellers they support when they do not ensure their buyers safety and refuse to properly handle fraudulent sellers. How fair is it to fraudulently lead someone into believing they are buying a product by falsifying information to induce your bid or purchase, not produce the item, and then leave you holding a loss for return shipping in any amount? It adds up!
Okay, so I am an idiot for using Ebay, but YOU don't have to be... but here is why I am. This is not the first time this has happened to me. I used to purchase gemstones through Ebay, many came and tested out as glass or something other than what they were described... which descriptions are made to induce higher bids. Some will get here and turn out to be simple glass. Other scams for instance, are the seller claiming a flourite gemstone was Paraiba Tourmaline and described as such. The bids will be hundreds of dollars in difference to value, and shipping is $10.00 to $18.00 to return a gemstone overseas where most gemstones come from.
I have closed my Ebay account before for two years because of this constant loss in shipping, until I recently received an email from Ebay stating that they will guarantee shipping costs will be returned in future orders. The wording was just enough to get you sparked up, or believing them.... a manipulation of words to reel you in, but omitting that they will only get shipping PAID to the seller returned, and did not detail that your return shipping costs will not be requested or required to be returned by the seller.
I hope these complaints get out and people take heed. If we, as consumers, use these fraudulent companies such as Ebay and some of their fraudulent sellers... they succeed and we continue to fail more and more and more. If we wake up, put our foot down, STOP using Ebay and other fraudulent Internet selling sites, until they work to earn their income, protect the buyers and sellers PROPERLY, they will have to change their dirty methods.
This is my last eBay adventure ever. They cannot be trusted over their greed and manipulative emails. This was a $9.76 loss (providing I really get my money back from the seller), but aside from this, in the past, I have lost an approximate minimum of $370.00 in return shipping costs in several fraudulent sales on eBay (a minimum of 30 fake stones). When I realized that loss growing steadily, I stopped using them.
Fraudulent sellers should instantly be banned... STOPPED... and prevented from continuing. What is Ebay thinking? Of that almighty dollar? Could it be anything else? Fraud is Fraud and character of the seller! Guess what, it is yours, they essentially help these fraudulent sellers steal it from you and they are okay with that. Are you?