Ikea Complaint - Vallvik TV Bench
WEST SACRAMENTO, CALIFORNIA -- My husband and I have been remodeling our home for six months now. We purchased many items from Ikea spending more than $5000 so far. Well my husband and I bought a TV last weekend and we decided to take a look at Ikea's TV stands. We purchased a $69 bench took it home and proceeded to remove the items out of the box to assemble it. My husband at that moment changed his mind and decided to mount the TV instead. Well, two days after the purchase I drove 60 miles to return the item and buy another piece of furniture that would work better for our media boxes. While waiting for my number to be called, I got to witness a few frustrated people leave with their return items. I thought for sure mine would be returnable since I had my receipt and the product was placed exactly how it was received. Boy was I wrong. I was told that due to the fingerprints on the items it was clear to him the we used the TV stand (note: you must wear gloves to place items back in packaging or you will be accused of lying). He would not accept the return. I then asked to speak to a manager, who turned out to be much more impolite than the employee that I dealt with in the beginning. Anyway, I ended up putting the heavy box back in my car and called the number on my receipt. I was then told to get the name of the manager I dealt with and to call corporate. Unfortunately, when I went back to get the name of the manager I lost my receipt. I am still calling corporate, but in reading many of the Ikea reviews I have a feeling I won't be getting any help. In the end its only $69; they can keep it. They now have lost a valuable customer due to their poor customer service. I rather go spend my money, even if its more, at a place where customers are appreciated. I will never shop at Ikea again!