RxCrossroads Complaint - RxCrossroads Lacks Customer Service
LOUISVILLE, KENTUCKY -- I received help through PPA for Vytorin for the past couple of years. This organization RxCrossroads(rxcrossroads.com)needs improvement on how it handles people who get free prescriptions because of the PPA program. The staff there at times is very unprofessional on how they deal with the public. Meaning they lack the experience on how to deal with certain matters. I have contacted PPA(pparx.org)about how this company is dealing with people and of course I got no reply. This is how both companies handle problems they simply don't respond to emails or information sent to them by filling out their email contact form on their websites.
Last year I got a prescription signed by my Doctor in September and didn't receive it until December. They claimed it was because the doctor didn't fill out the instructions on how to take the medicine of which I know for a fact is untrue! In fact one of the staff at my Doctors office showed me the prescription from the previous year and I got the previous years prescription without any issues and it was filled out exactly the same way. They also went on to fabricate the story the Doctor wasn't faxing the prescription of which that was untrue too. Then to beat all I was told by customer service to fax them the prescription. Did that and waited no meds where delivered. So I called customer service again and I was told they can only accept a fax from a Doctor's office.
Now getting to this year I ordered a refill on 10/07/10 and waited no refill came. Then I reordered another refill on 10/18/10 and sent two emails via the email form on their website. No replies and no refill! So after all of that on 11/01/10 I was told the prescription had expired that's why I didn't receive it. All I can say when I ordered the prescription my email address was given along with my phone number. Nobody bothered to call or answer my emails and notify me the prescription had expired. Btw they blame the customers for not keeping track of the date when the prescription was written which of course is delusional. The blame is on them not on me! They should put the prescription expiration date on the bottle so people will know. Other pharmacies do it why can't they? Maybe so they can cheat the customers out of the prescription refills they're supposed to get. Remember I was supposed to get 3 refills but because of their negligence I only got 2 refills.
Then when i called them whomever I talked to had the gaul to say they do answer emails from the website. I can tell you this it's not a spam issue it's clearly they don't answer emails. My prescription has one refill left on it and because it was 8 days past when the prescription was written a year ago they aren't allowing me to get that refill. They are claiming fed law states they can't do it and that's b. s. When I got that presciption they were ordered by law to depense me 3 refills and they only gave me 2.
Most people don't keep track of when their prescription was written and again that was a bs excuse for not giving a heart patient his medicine he needs and was approved for. In the future this change must be put on all refill bottles from RxCrossroads stating the expiration date of the presciption so this doesn't happen again. Rxcrossroads and PPA organization needs to make this happen so people can get the meds they need. Don't get me wrong I think it's super what PPA does for people. But what RxCrossroads is doing to people is clearly wrong and needs to fixed! Again, they need to put a prescription expiration date on the bottle and answer emails from their website or remove the email form from their website since they choose not to answer emails from their website.
RxCrossroads Corrected Address:
4500 Progress Blvd