Nikon Complaint - Nikon customer support / Nikon D80
Let me start by saying that I loved my Nikon D80. Great camera that took incredible shots - when it worked. Lens 18-200 went in for repair 2X under warranty with auto focus lock issues. After that, body goes down with an error message. Camera had less than 5 maybe 600 actuation's at most and was cared for very well.
I call Nikon repair in Melville NY and start the out of warranty repair incident from hell. After about 2 weeks I get a repair estimate for close to $200.00 with shipping. Speak with customer support who informs me that there is a shutter connection problem and that I need to authorize the repair and charge. I ask for a courtesy repair seeing that my system was already in their repair facility 2X which they politely refused.
I then inquire as to the warranty on the repair and informed that the repair is warranted for 6 months (it might have been less). When asked to see this in writing: answer - customer service states that Nikon does not put this in writing. "It's just something we honor and do". Are you kidding me? A multimillion Co. Nikon providing me with a verbal extended warranty agreement? Should have known what was coming next, but they had my camera and I already paid for shipping so I authorize the charge.
Almost a month goes by and no camera. Call Nikon service again in Melville and told that the part is not in yet and possibly not in the Country. I say again - A multimillion dollar Co. Nikon with no repair parts in the US for my camera after almost a month. I leave a message with Management same day and get a response later stating the the part is now in and camera will be fixed shortly - magic FedEx I guess.
Camera is returned with a happy customer? - WRONG... Camera comes back with broken housing and flash. I call Melville Nikon customer support again and ask to speak with a supervisor. Almost 30 min on hold and then I CLEARLY explain the damage, which I even offer up as a possible shipping issue between customer and merchant. Manager states that they want the camera back and will pay for shipping + expedite and possibly swap out after all of the aggravation. Camera sent back and guess what happens next? Yup - I get another bill from Nikon for exactly the same amount (down to the penny for housing/flash repair damage) as the previous bill for an internal shutter issue. Best part, this damage was CLEARLY noted with Nikon management and was not my fault which is why the manager offered to ship it back at their cost.
Call Nikon customer service again in Melville NY. They pull up the invoice and the notes taken from the manager. I'm informed that the notes have no information whatsoever as to the damage upon receipt claim and that only a flash issue was mentioned. Again - are you kidding me? That's why I friggin called!!! They were happy to report though that the camera had impact damage and what the charges were. Holy $%^&!! Really???
I'm then told that they now have to send the new info back up to management to see if the repair will be done as a courtesy. I decided not to say out loud what I was thinking and I am once again without my camera.
As mentioned in a previous negative Nikon service issue, my intent with this complaint is not to sway your purchase decision but to help you make a more informed one after seeing what I and other customers have gone through. Warranty/out of warranty issues may be handled better by other Nikon repair facilities and the shots taken with my D80 (when it worked) were all without complaint. Unfortunately, Nikon's after sales support and repair history left me a very unhappy Nikon owner.