Sovereign Bank Complaint - Worst Bank Ever
This is officially the worst bank I have ever dealt with in my life. They will charge fees at any possible opportunity, even after details have been taken care of. Their customer service representatives appear to be hired specifically for their aptitude in rudeness, so speaking with anyone about issues will get you nowhere.
If you don't have an account with them yet, keep it that way; if you do, save yourself while you still can.