North American Bancard Complaint - Horrible Service - they don't care about you!
After reviewing many merchant companies, I decided to go with North American Bancard. I signed up for an account. The sales guy (Bennie Smith) was VERY helpful with the initial step and got me both an online and offline (wireless) account. Great service so far, calling back almost instantly and emailing back within the hour.
They shipped the machine rapidly, awesome! However when I tried using the machine, it didn't work - said the account was invalid. I called Bennie Smith for help. He checked and told me the account was valid and active, no problems.
I tried again, still not working. I called Bennie Smith back, this time left a voice mail. Didn't hear back for over a day, so I sent an email. This was also ignored. I was under time pressure because 3 days later I was going to a tradeshow.
Eventually I got him on the phone. He said he checked again and the account is in order, but if I was having problems, I should contact customer service.
After calling customer service and speaking with 3 different people over a 2.5 hour period, I was finally informed that my account was closed (AFTER THE FACT). She said I would need to send the machine back, on my own cost. I inquired if there was anyone I could speak with to resolve this issue. The answer: no.
I called Bennie Smith asking about the actual situation, why was this chaos going on and how could we resolve this. No reply. I sent 3 emails, both to him and then to customer service. No reply.
Yesterday I got back to the US (having been in Europe on a business trip) to find a letter stating that if I don't return the machine by Nov 11 they would charge my account $895.
I shipped the machine yesterday with FedEx ground. Today my account was charged $895. I just called and left another message inquiring about this situation.
So far I don't feel they care about small businesses, I've gotten nothing but a brush off attitude. Too bad, because they seemed incredible at the start.