North American Bancard Complaint - Cancel your account? Expect to waste 2 hours
ROBBINSDALE, MINNESOTA -- Attempted to switch my services to another processor. Called the first time to cancel was sent to voicemail and was told a "senior rep" was going to call me back - 1 week later no phone call.
Called them back again, spent about 10 minutes on hold to talk to the first person - then while on hold heard a message regarding "mybiz perks" and calling to opt out - found out the last year I have been with them I had been automatically enrolled in this program for the low low price of 9.95 a month!
Finally got a representative who asked me what they could to put me on hold to "research my account" for about 5 minutes then told me he couldn't close it and would transfer me to "senior rep" at extension 1400. Extension rang and rang until I got voicemail again. I refused to leave a message and went back to the main menu. This got me to escalations who then did the same proccess and told me again she had to transfer me to a senior representative I refused and demanded that someone resolve this issue and close the account. I was again told yes sir please hold. Then disconnected.
Called back again, this time about 1 hour and 20 minutes later now currently on hold after explaining to the "customer service rep" that if this couldn't be resolved after this phone call I would contact my bank and have all transactions from NAB refused, forward the matter to my attorney, and report them to the attorney general and the FTC. Currently have been on hold for an additional 19:20. Rep came back on the line and has now informed me that we signed a 3 year contract allegedly. When we signed up the representative said there was no contract. Claim to cancel now is $820.
Matter is being refered to our attorney.