Tree Classics Complaint - Defective pre-lit tree, little or no service
LAKE BARRINGTON, ILLINOIS -- We purchased a 9ft. pre-lit Heritage tree with 1550 lights in October 2009. We used it for Christmas 2009 and we were very happy with it.
I assembled the tree on 11-11-10 for this 2010 Christmas season. I plugged it in and to my dismay 100+ random lights were burned out. The sockets of the burned out bulbs were warm/hot. I also noticed one plug looked to be a touch melted (I replaced the cord on my own).
I called Tree Classics. I talked with a nice lady several times. Not really getting anywhere. The dilemma seemed to be they didn't have the "Heritage" anymore. Ok. She really didn't seem to have anything to offer other than a few replacement bulbs. I was not happy and she suggested that I speak to the service department.
I didn't get a call back that afternoon or the next morning so I called again. I did finally get a lady in the service department. She admitted that this was a defective tree and they had many light issues with it. She admitted this. I was encouraged that this company stands behind their product. Not so fast my friend. After several calls it was clear they were only going to send replacement bulbs. It actually took a bit to convince them to send 100. They should embarrasssed. What can I do, I accept that I will replace the bulbs myself.
I then ask if they could be sent next day air so we can finish our decorating. No. Too costly for Saturday UPS delivery. I suggest USPS priority mail as I live one state away. No.
I received my 100 replacement bulbs on 11-15-10. After 3 hours of changing out these bulbs with a staple puller. (I have the sore fingers to prove it!). I still have a good 50-75 bulbs that are burned out. I think they are burning out as I watch them.
We have pretty much decided to disassemble this thing and discard. The risk of fire seems to be real.
You would think that a tree with a KNOWN defect would have been replaced with a comparable tree or a credit toward another tree the moment I called. But no. They were worrying about sending 100 lights! Sad. A must to avoid!