Hampton Inn & Suites Complaint - Poor Quality Facility and Service
OXON HILL -- I stayed at the Hampton Inn this past weekend and experienced what I considered to be less than quality/professional service:
1. I was initially placed on the 11th floor which had a strong cigarette smoke odor in the common area near elevator. I was relocated to the 9th floor per my request.
2. The area outside the 9th floor elevator had a fowl sewer smell; although I did did smell it when I went into my room.
3. One of the hotel managers (or acting manager),Ms Denise Ware, denied me an extended checkout request although it was for only one-hour. Moreover, her attitude was argumentive and unprofessional.
4. The hotel swimming pool is scheduled to open at 10:00 AM on the weekend. However, the maintenance was still cleaning and filtering the pool past that time on Saturday.