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Hampton Inn & Suites Complaint - Poor Quality Facility and Service - Oxon Hill, MD Hampton Inn Hotel
Oxon Hill, MD Hampton Inn Hotel - Complaint
OXON HILL -- I stayed at the Hampton Inn this past weekend and experienced what I considered to be less than quality/professional service:
1. I was initially placed on the 11th floor which had a strong cigarette smoke odor in the common area near elevator. I was relocated to the 9th floor per my request.
2. The area outside the 9th floor elevator had a fowl sewer smell; although I did did smell it when I went into my room.
3. One of the hotel managers (or acting manager),Ms Denise Ware, denied me an extended checkout request although it was for only one-hour. Moreover, her attitude was argumentive and unprofessional.
4. The hotel swimming pool is scheduled to open at 10:00 AM on the weekend. However, the maintenance was still cleaning and filtering the pool past that time on Saturday.
1. I was initially placed on the 11th floor which had a strong cigarette smoke odor in the common area near elevator. I was relocated to the 9th floor per my request.
2. The area outside the 9th floor elevator had a fowl sewer smell; although I did did smell it when I went into my room.
3. One of the hotel managers (or acting manager),Ms Denise Ware, denied me an extended checkout request although it was for only one-hour. Moreover, her attitude was argumentive and unprofessional.
4. The hotel swimming pool is scheduled to open at 10:00 AM on the weekend. However, the maintenance was still cleaning and filtering the pool past that time on Saturday.
Comments:
Posted by Criszilla on 2011-04-15:
Hampton has really slid downhill. I had my own nightmarish experience with them where they violated their OWN company policies in order to make a buck. Fortunately, my bank issued a refund to me for the charges. (I never made it to the hotel because of "deadly", and "historic storms", as reported on all major news stations). I posted the whole story in detail on this site.
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