Frontier Communications Complaint - Incompetent Customer Service
PHOENIX, ARKANSAS -- I decided in the summer of 2010 that I was going to switch back to Comcast from Frontier. So I made the switch on Aug 25 and called Frontier customer service the following day to let them know I was no longer a customer and to find out what to do with the equipment. They told me a final bill would be sent and I could take the equipment to any UPS shop and they would know what to do with it. So I went to the UPS store and they said I needed a label from Frontier. UPS apparently had a shipping arrangement with Verizon that didn't carry forward to Frontier. So the trip was wasted and I had to call Frontier again and ask for the label. I finally got the equipment returned and a bill arrived to close the account. So I paid the bill and figured that would be the last of it. Then in October another bill arrived for service for October. So rather than send a letter back to them, I forwarded the bill and a letter to the Frontier Headquarters. In places that I have worked, a letter to the top always gets attention. But apparently not at Frontier because I have now gotten a second billing with the unpaid amount from the first and another month of service added on to it. I haven't decided yet to respond or just let them figure it out, which I assume they will in a few months. The worst case for me is that they will threaten to disconnect my service, which I already did in August.
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