[X]

1
Helpful
Votes

Superpages Complaint - Deceptive and shameless

Review by Pharmacist on 2010-11-16
I got into a contract due to the deceptive marketing practices of this company. I was told that my business would appear on all search engines when people are looking for products or services that are on my keyword list. So I updated my keywords and agreed for a $80 (approx) billing per month. Two days later, I have noticed that my business was not appearing on any search engines and sent an e-mail to my representative There was no response.


Then I got busy and did not get back to it till I received a bill from them. Then I checked again to see if the business would appear on the search engines and it did not. This time I called them and was told that I did not sign up for that service though they do offer the service and had a 1 year contract with them for listing on superpages.com. I sent them an e-mail to opt-out of the contract. They would not take me off the contract.

1. The representative lied about the service on offer.

2. I had no idea that the agreement was binding for 1 year.

I contacted the customer service dept and billing dept couple of times and was promised that some one would call back each time. One time someone called and said that they will send it to "security department" for further investigation. Again did not get a call for about a month. I called them again and I am being told that the contract is binding and there is nothing they can do about that. I will take it to every forum possible. They are clearly knowingly deceptive and shameless.

I am also wondering if anyone on this forum had their issue resolved by replying to the company response. I really doubt it.
Comments:9 Replies - Latest reply on 2010-11-22
Posted by Anonymous on 2010-11-16:
Then what is it you are paying for?
Posted by Pharmacist on 2010-11-19:
I am supposedly paying just to have my business listed in superpages.com and nothing else.
Posted by jktshff1 on 2010-11-19:
Gotta understand the t&c
Bound to Terms and Conditions by Use of Program. These terms and conditions govern the
Program. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, YOU ARE
NOT ELIGIBLE TO PARTICIPATE IN THE PROGRAM. BY SUBMITTING A SERVICE
REGISTRATION (as described below) AND BY CLICKING ON THE “I AGREE” BUTTON WHEN
PROMPTED, OR BY SIGNING BELOW IF YOU HAVE RECEIVED THESE TERMS AND
CONDITIONS FROM US BY MAIL OR FACSIMILE, YOU ACKNOWLEDGE THAT YOU HAVE
READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND YOU AGREE TO BE
BOUND BY THESE TERMS AND CONDITIONS.
Changes to the Program or these Terms and Conditions. We may change these Terms and
Conditions or the Program at any time. We will notify you of changes to these Terms and
Conditions or the Program by posting the revised Terms and Conditions on this website. You
should check the date of the Terms and Conditions appearing at the beginning of the Terms and
Conditions and review any changes since the last version. Revised Terms and Conditions will be
effective when posted. However, the Terms and Conditions in effect on the date of your Service
Registration will apply to any claims you make relating to that Service Registration
Posted by Pharmacist on 2010-11-20:
Do you work for supermedia?
1. I never signed or clicked on anything. I was forwarded to a voice recording system where they do not mention what i was signing up for. All they read at the time of recording is a code and there is no way for a consumer to know what they are referring to.
Posted by Anonymous on 2010-11-20:
No, jkt does not work for supermedia, he was just trying to help you.
Posted by PepperElf on 2010-11-20:
is superpages that great?
i mean most people go to google i thought for searching for companies.
Posted by jktshff1 on 2010-11-20:
No and never would, Thanks rip.
Pharmacist your own words "So I updated my keywords and agreed for a $80 (approx) billing per month". I am pointing our that you have to read and understand any company's policies before you do business with them.
Posted by madconsumer on 2010-11-20:
sure does sound like you were misled. is your business showing up on any searches now?
Posted by Pharmacist on 2010-11-22:
No, my business does not show up on any search engines, when my keywords are used. I know there are a lot of services out there, that does help with search engines. So, it was easy for me to believe that supermedia was doing the same.
1. i thought i was updating those keywords for the search engines. Since that was what i was led to believe.
2. i was never told that there is a contract. I never saw a need or reason to suspect any strings being attached.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.